Gambling carries the possibility of losing the money you commit. Our accounts are intended for adults aged 18 or over, and play should remain affordable entertainment. Decide what can be spent without affecting housing, food, essential payments or other obligations. Borrowing to continue is a reason to stop, rather than increase a stake.
Using Funding and Time Boundaries
Deposit limits help contain the amount added to your account. Time controls and reminders encourage awareness of a session's length. Pick boundaries while you feel comfortable making the decision, and ask us to explain a control if its operation is unclear.
Cooling-off and time-out options offer a pause from gambling. Self-exclusion provides a stronger restriction when continuing play is harmful or difficult to manage. Contact our team for help with the available account controls, including clarification of what happens when a restriction is requested.
Responding to Harmful Patterns
Pay attention to repeated attempts to recover losses, concealed spending or gambling that displaces sleep and relationships. A change in these habits deserves attention before another deposit. Discuss your concerns with someone you trust, step away from play and seek independent assistance.
Cashback returns only a portion of qualifying losses. A reward balance, tournament or unfinished promotion should never take priority over wellbeing. The decision to pause remains valid even when an offer is available.
Outside Assistance and Blocking Options
For independent support, contact GamCare's National Gambling Helpline on 0808 8020 133. GambleAware offers information about gambling harm and support resources. Gordon Moody and Gamblers Anonymous are further organisations to approach when you want help beyond an account enquiry.
Gamban provides a device-blocking option that can complement a decision to stop gambling. These independent resources are separate from our support team and account restrictions. Choose help appropriate to your circumstances, and ask someone close to you to support that decision if useful.